Refund policy
1. Returns Eligibility
We accept returns only under the following conditions:
- Product received is damaged
- Wrong product delivered
- Product has major manufacturing defects
To be eligible for a return:
- The item must be unused and in original packaging
- Return request must be raised within 48 hours of delivery
- Unboxing video and product images are mandatory for verification
2. Non-Returnable Items
The following items are non-returnable:
- Customized or personalized products
- Products purchased during clearance or sale offers
- Used or damaged items after delivery
- Minor color or design variations due to handcrafted nature
3. Refund Process
Once your return request is approved:
- Refund will be processed within 5–7 business days
- Refund amount will be credited to the original payment method
For Cash on Delivery (COD) orders:
- Refund will be processed via bank transfer or UPI
4. Damaged Product Claims
If you receive a damaged item:
- Record an unboxing video immediately
- Share clear product photos
- Email us within 48 hours of delivery
Without proper proof, claims may not be accepted.
5. Cancellation Policy
- Orders can be cancelled before dispatch only
- Once shipped, cancellation requests will not be accepted
6. Shipping Charges
- Original shipping charges are non-refundable
- Return shipping may be deducted depending on the case
7. Contact Us
For return or refund assistance:
Website:
Email: support@maverics.in
Business Name: Maverics Accents Decor Pvt. Ltd.